You may want to load your followups into a spreadsheet to delegate them, organize them or simply back them up. To do so, you have two options: Your data belongs to you and can be freely exported at any time. If you need help either exporting or removing your data […]
FollowUpThen for Teams: Integrate and Streamline Enterprise Systems
The new FollowUpThen provides a robust extension system that allows you and your team to get things done without leaving your inbox. Extensions can deeply integrate with existing enterprise systems, pulling additional context and information into followup emails. Instead of receiving just a reminder, followups include everything needed to complete […]
When is my credit card charged? How are account credits used?
We will bill your account when… Your regularly scheduled payment date arrives Your free trial is over Adding a new Skill Adding a new team member Changing your billing interval Account Credits Because we issue pro-rated credits for partially used subscription items, you may have an account credit! If the […]
How do prorations work? (Changes to billing)
When you make a change to your subscription, the new fees are calculated based on: The fraction of your current subscription time was used The fraction of your new subscription will be used before your next billing date For example, if you decided to try a $10/mo skill 15 days […]
Custom Postpone Options
You can customize your postpone buttons to match your most common followup times on the customize settings page. These can be any acceptable time format, including skills and recurring times. For a minimal followup with no postpone options, enter (none) in the custom postpone option field.
Set Up Autocomplete
When using FollowUpThen (especially with mobile email), auto-complete is your friend. Give your email client a head start by emailing email@example.com. We’ll respond back with any email that will let you set up dozens of our most common formats. Hit “reply all” on that email, and the formats will be […]
Our new billing system is live
At long last, our new billing system is live on the new FollowUpThen! As you may have seen in our previous updates the new system is, yet upgradable and sets the stage for exciting things to come. If you already have a paid account, go to your billing page to […]
V3 Billing system going live Weds, Aug 11th
Our new billing system for FollowUpThen V3 is going into effect starting Wednesday, August 11th. To recap, here is a summary of our new pricing: Base PlanEvery paid user has the same base plan ($4/mo paid annually) Add-OnsPay for skills à la carte (ranging from $4/mo – $15/mo) PackagesPay for the […]
If you have reached your monthly SMS limit, you will not be able to schedule new sms-enabled followups during the current month. You can view your monthly SMS usage from the SMS Skill settings page. Feel free to contact us if need help or have any questions about SMS limits.
Whitelabel Skill: Following up without FUT branding
The Whitelabel Skill allows you to send followups to your recipients from your own address and without any FollowUpThen branding. The email is sent via your outbox, so your followup appears exactly as if you sent the followup yourself. It is even shown in your normal ‘sent’ mail. Daily Send […]