How do prorations work? (Changes to billing)

When you make a change to your subscription, the new fees are calculated based on: The fraction of your current subscription time was used The fraction of your new subscription will be used before your next billing date For example, if you decided to try a $10/mo skill 15 days […]

Custom Postpone Options

You can customize your postpone buttons to match your most common followup times on the customize settings page. These can be any acceptable time format, including skills and recurring times. For a minimal followup with no postpone options,  enter (none) in the custom postpone option field.  

Set Up Autocomplete

When using FollowUpThen (especially with mobile email), auto-complete is your friend. Give your email client a head start by emailing We’ll respond back with any email that will let you set up dozens of our most common formats. Hit “reply all” on that email, and the formats will be […]

Our new billing system is live

At long last, our new billing system is live on the new FollowUpThen! As you may have seen in our previous updates the new system is, yet upgradable and sets the stage for exciting things to come. If you already have a paid account, go to your billing page to […]

V3 Billing system going live Weds, Aug 11th

Our new billing system for FollowUpThen V3 is going into effect starting Wednesday, August 11th. To recap, here is a summary of our new pricing: Base Plan​Every paid user has the same base plan ($4/mo paid annually) Add-Ons​Pay for skills à la carte  (ranging from $4/mo – $15/mo) Packages​Pay for the […]

SMS Limits

If you have reached your monthly SMS limit,  you will not be able to schedule new sms-enabled followups during the current month. You can view your monthly SMS usage from the SMS Skill settings page. Feel free to contact us if need help or have any questions about SMS limits.

Whitelabel Skill: Following up without FUT branding

The Whitelabel Skill allows you to send followups to your recipients from your own address and without any FollowUpThen branding. The email is sent via your outbox, so your followup appears exactly as if you sent the followup yourself. It is even shown in your normal ‘sent’ mail. Daily Send […]

Team Member Budgets

FollowUpThen “Skills” (such as response detection, SMS reminders and calendar integration) are optional add-ons that can streamline your workflow and boost your productivity. Some of these skills come with your account. Others require an additional fee. Everyone manages their inbox a bit differently.  This is why FollowUpThen for Teams allows […]