Detailed explanation of to, cc and bcc methods

The Basics Since FollowUpThen is just an email address, it can be placed in any of the to, cc or bcc email fields. Even though it can be placed inside any of these fields, it was designed to work with a few main scenarios in mind:  TO If you need a quick reminder at a certain […]

Response Detection Troubleshooting and FAQ

Response Detection is a great way to prevent unwanted followups. To set it up, go to your Inbox connections page and connect the inbox for one of the email addresses on your account. If you are having trouble, this page has a number of tips and answers to commonly asked […]

Where can I find a receipt / invoice for my subscription?

Login to your account, and navigate to the invoices page. You can find view invoices link in the right column of your general settings page, or just click on the above link. This page lets you view and print any previous invoice. It also lets you fill in any necessary company information required for expense reports / tax purposes.

My Calendar Feed Is Empty

This is usually caused by duplicate accounts. You may have followups scheduled under one email address, and logging in under another. Fortunately, the solution is quite easy: link your accounts. This will allow you to view all followups for all linked emails under the same iCal feed.  

Can I remove FollowUpThen branding from my followup?

Our White Label Skill allows you to send emails directly from your outbox – without any trace of FollowUpThen. After connecting your email account, FollowUpThen will send followups exactly as if they came from your email program. They will even show up in your ‘sent’ mail. Your recipients can reply […]

Affiliate Program

The FollowUpThen affiliate program is a win / win referral system that allows you to issue discounts to others, while at the same time earning account credits for yourself. Here is how it works: On your settings page you will find a section in the right-column titled “Affiliate Program” . Under this will […]