How Can We Help?
Getting Started with FollowUpThen
I’m not getting my email verification.
How do I view / edit / cancel pending followups?
How do I turn off notification / upcoming / confirmation emails?
I’m receiving too many emails from FollowUpThen.
I have an idea for a new feature.
Will FollowUpThen Work on my mobile phone?
Can I schedule multiple followups in one email?
Can I customize my postpone / snooze options?
Can I send a followup to someone without sending an email now?
How do I disable connected services?
How do you snooze or postpone a followup?
I’m not receiving followups. What’s going on?
Do you have a format reference or cheatsheet?
What format would I use for….?
Where can I suggest a new time format?
FollowUpThen is not working
My followups are arriving at the wrong time
How secure is my data? How do you use my data?
Are you collecting my email for spam?
Where can I get your logo?
Does FollowUpThen need to connect directly to my inbox?
How do I set up my mail server to validate the sender’s identity?
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I use multiple email accounts. Can I merge or link them with my FollowUpThen account?
How do I unlink one of my email addresses?
How does a company account add users?
How do I transfer my followups to a new email address?
How do I delete my account?
Forgot password / trouble signing in
When I upgrade, my other email address get upgraded as well?
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Following Up with Others
What do my followups look like for someone else?
What if my recipient doesn’t CC FollowUpThen on their reply?
Can I remove FollowUpThen branding from my followup footer?
Why is my Premium upgrade not working?
Can multiple users share one premium account?
How do I update my billing / payment information?
How do I cancel my free trial / subscription?
How do I change my plan? And how do you handle the billing?
How do I set up response detection?
Does response detection work with aliases?
Will response detection work with my email system? (ex. MS Exchange)
Response detection is not consistently working when I receive a reply
Why does my email address keep getting disconnected?
Will SMS alerts work with my phone / mobile provider?
How should I enter my phone number for SMS messages?
I’m adding the email address my mobile phone provider assigned to my phone, but I’m unable to access the verification link. What should I do?
I’m not getting SMS notifications to work. Anything I can do?