We have since rebuilt our response detection. Please see this faq for help setting it up. FollowUpThen provides a connection to Context.io to connect your email account. This connection works the same way as any connection to your email server. So if you’ve connected your phone, computer or […]
How should I enter my phone number for SMS messages?
On your general settings page, under “User Settings” you will find a place to enter your mobile phone number to receive SMS messages. If you are not receiving SMS messages, the first thing is to make sure your number has been entered, and entered correctly. US-based numbers are entered exactly […]
Will SMS alerts work with my phone / mobile provider?
Probably. We support over 600 carriers in countries all over the world. You can always cancel the free trial if it doesn’t work out. See upgrade options.
What if my recipient doesn’t CC FollowUpThen on their reply?
If you have response detection enabled, we will detect the response and automatically cancel your followup. If you do not, and the recipient doesn’t ‘reply all’, we won’t know the message has a response and so will not offer to cancel the reminder for you. You can always cancel the […]
How do I disable connected services?
Go to your settings page and erase the relevant service listed in the ‘default flags’ box. This will prevent FollowUpThen from automatically associating future followups with external services. Note: If you have existing followups that were associated with a service at the time of scheduling, this yellow warning box will […]
How do I change my plan? And how do you handle the billing?
If you are logged in, head over to the pricing page and simply choose a different plan. The system may ask for you to enter payment information again. Our billing system automatically pro-rates based on your plan’s billing date, and the date you change your subscription plan. This ensures that any […]
How do I cancel my free trial / subscription?
On your general settings page in the right-column there is a link that says “Change Your Plan”. Click that, then select our free plan. Your card will not be billed at the next billing date and your trial / subscription will end. Of note: You will stay on the same plan-level […]
How do I update my billing / payment information?
On your general settings page in the right-column there is a link that says “Edit Subscription”. Click that, then on the next page, click “Change or update credit card details”.
Can multiple users share one premium account?
We designed FollowUpThen for each user to have their own account. You can share login information with someone else but you would be giving them access to everything, including: Account settings The ability to delete your account Visibility into all your followups The ability to reschedule or delete any followup […]
Why is my Premium upgrade not working?
It is possible that you upgraded one email account but are trying to use it under another. You can link other emails to your premium account on the settings page of the upgraded account. If you use FollowUpThen under different email addresses, try logging in under each of those emails […]