Buttons now open urls buy default

We took a leap of faith in making our buttons email-based by default. As more feedback came in, we realized this has to be an opt-in feature. Fortunately, this is easy to reconfigure under general settings page > “Email Action Handler” Choose “Compose Email” for email-based actions, or “URL” for […]

Product update feed

We have been hard at work on a major new version of FollowUpThen. As we near our public release, we wanted to create a streamlined way to keep you informed about our latest updates, without overloading your inbox. From time to time, you will notice a small text box right […]

“Reply All” Followups

FollowUpThen Version 3 simplifies how to schedule reminders for others. Simply put: Unless FollowUpThen is in the “bcc” field, it will reply all on the email string when the reminder becomes due, sending a reminder to everyone. Bcc remains unchanged. If you put a FollowUpThen address in the ‘bcc’ both […]

GDPR Compliance

The EU General Data Protection Regulation (GDPR) sets a new standard for how companies should handle the private information of EU citizens. At FollowUpThen, we consider the GDPR a welcome addition to privacy regulation. As stated in our privacy policies, we are solely in the business of making people more […]

My followups are getting bounced or deferred by my email provider.

If you suspect your email provider is blocking or deferring messages from FollowUpThen, please contact your email hosting provider or IT department and ask them to whitelist emails coming from FollowUpThen. This can be done as follows: Whitelist email is sent from noreply@followupthen.com. Whitelist emails coming from the domain @followupthen.com Whitelist emails with return-path […]

Finding emails sent to FollowUpThen

Pending followups can be found in the web interface or by emailing pending@fut.io (which responds with up to 200 of your upcoming reminders). If you use FollowUpThen with multiple email address and have not linked them, make sure to check your pending followups for each address. If you can’t find a followup you know […]

Followup Retention Period

After a followup has been completed and there is no future activity scheduled, there is a period we call the “Completed Followup Retention Period”, or just the “Retention Period” for short. During this window, you can postpone or view a completed followup. After this period has passed, we clear the followup from […]

Finding Expired Followup Emails

While postponing an old followup, you may receive an error message that reads: Sorry, the followup you tried to postpone was sent so long ago that we already cleared it from our system. FollowUpThen stores completed followups for a limited time, allowing you to view and postpone them if you act […]