If your followups are arriving exactly several hours early or late, or if the time you’re seeing on our website appears wrong, odds are that your timezone has either been set incorrectly or is not set.

This can easily be fixed on your general settings page.

If your settings are correct, yet you are still receiving followups at the incorrect time, it is possible you have two separate FollowUpThen accounts and have not yet linked them. To synchronize your settings, simply link your accounts.