I’m not receiving followups. What’s going on?

Our system is pretty accurate in getting followups to our users at the right time. If, for some reason, you notice a followup is missing, there are a couple of key things to check:

  1. Check your SPAM folder. Sometimes followup messages can get caught by your email’s SPAM filters.
  2. Make sure that you have whitelisted noreply@followupthen.com (the address from which all followups are sent). Learn more about how to whitelist email addresses here: http://www.whatcounts.com/how-to-whitelist-emails/.

After you’ve ensured you have whitelisted noreply@followupthen.com, try sending an email to 1min@followupthen.com to see if you are now receiving followups. If that followup isn’t returned, please contact us, and we’ll look into this further.

Important Note: If you recently signed up for FollowUpThen, have you clicked the link to confirm your account (this would have been in an email you received shortly after signing up).

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